Contact Support
Email: [email protected]
We aim to respond to support requests as quickly as possible.
Before Contacting Support
Including the following information helps us investigate your issue more efficiently:
- A brief description of the problem
- The feature you were using
- Your iPhone or iPad model
- Your iOS version
- The version of CatOS you are using
- Any error message you received
- Screenshots or screen recordings, if available
Do not include passwords, verification codes, payment information, or other sensitive personal information.
Frequently Asked Questions
How do I create a cat profile?
Open the Profile tab, select My Cats, then tap the + button.
How do I update my cat’s information?
Open Profile → My Cats, select the cat, and update the desired information.
How do I restore my subscription?
Open the subscription section within CatOS and use Restore Purchases.
How do I delete my account?
Follow the instructions on the Account Deletion page.
Does CatOS replace my veterinarian?
No. CatOS is not a substitute for professional veterinary care, diagnosis, or treatment.
Privacy and Security
Privacy: [email protected]
Security: [email protected]